EVC Attendance
This case study details the troubleshooting and resolution of a communication issue between an EV charging station and a power meter.
Initial Report:
The system indicated an inability to communicate with Power meter 105.
Engineer's Findings:
The on-site engineer confirmed the communication loss between the charging station and the power meter.
Troubleshooting Steps:
Firmware Update: The engineer updated the charging station's firmware to version 6.6.2.
Outcome:
Following the firmware update, the communication between the charging station and the power meter was successfully restored. The charger was online with the back office and showed no faults.
Key Learnings:
This case study highlights the importance of keeping firmware updated for optimal EV charger functionality. In this instance, a firmware update resolved the communication issue.
